Public & Event Speaking

Employment Compliance for Dentists

“The customer’s perception is your reality – unattributed”

Employment Compliance issues are a stark reality in today’s business environment and will exist even in the best and most stable practices. The challenge is not to let them interfere with your practice goals and patient care. That means having your practice in Employment Compliance and staying in Compliance. Compliance is easy to achieve with some basic knowledge and awareness.

Suggested Audience: Dentists, Practice Owners, Office Managers

Suggested Duration: 3 hours during your Study Club or Association meeting

Course Objectives:

• Your degree of personal and professional exposure
• Comprehensive Human Resource guidance and Materials
• Improve Morale and Job performance
• Increase hiring success
• Ways to Reduce Turnover
• Steps for properly handling Terminations, Pregnancy Leave, Seminar Pay, Reference Checking, Record Keeping

Optional Add-On Topics Include:

Personalities and How They Affect Our Work

Enjoy a fun time of learning who we are and how we communicate.

Suggested Audience: Dentists, Practice Owners, and Team

Suggested Duration: 3-6 hours during your Team Meeting

Course Objectives:

• Explore our personality styles
• How do we communicate with our styles?
• What are our motivators?
• What are our de-motivators?
• What is emotional intelligence?

5 Keys of Leadership

“Great Leaders don’t set out to be a leader. They set out to make a difference. It is never about the role – always about the goal. – Lisa Haisha”

Laying the foundation for your business is key. We’ll show you how to lead by example and set you for lasting success.

Suggested Audience: Dentists & Practice Owners

Suggested Duration: 3 hours during your Study Club or Association meeting

Course Objectives:

• Creating a vision, aligning people behind it, and developing a plan for executing it.
• Communicating in a way that inspires trust and confidence.
• Motivating team members to sustain the effort required to meet organization goals. Working with a multigenerational staff
• Exhibiting emotional intelligence.
• Take risks that will benefit the organization.

Appreciation
in the Workplace

“If everyone is moving forward together, then success takes care of itself. – Henry Ford”

In this session, learn how to show your team their value and your appreciation for them.

Suggested Audience: Dentists, Practice Owners, and Team

Suggested Duration: 3-4 hours during your Team Meeting

Course Objectives:

• Learn each team member's appreciation language

A High Performing Team can Accomplish more together than all the individuals can apart.

The most difficult time you may have and the most ineffective you are is when you are trying to be something you are not! The most effective is when you are being who you are….real genuine and authentic! What is the value about knowing about ourselves? What you see is but the tip of us….like the tip of an iceberg.

Team Training

A successful practice relies on consistency with systems. All staff members must be on the same page when engaging with your patients. Schedule a training day by calling Kathy at (612) 518-2453.

Suggested Audience: Team Members

Suggested Duration: Full or Half Day Training

Course Objectives:

Kathy can train on a range of topics such as:

• Patient Experience (New and Existing Patients)
• Phone Skills – the Face of your Practice
• Continuing Care – The Backbone of Your Practice
• Financial Agreements & Collections Process
• Effective Scheduling Management – Scheduling Toward a Daily Goal
• Broken Appointments - Handling Cancellations and Late Patients
• Unscheduled Treatment – The Hidden Treasure
• Overcoming Patient Objections
• Conducting a Successful Team Meeting

CPR/First Aid Training

With a background as a paramedic and over thirty years of instructing CPR and First Aid Classes, Paul brings a wealth of common-sense information to lectures on a variety of topics of interest to medical and dental offices, as well as general business offices.

Suggested Audience: Dentists & Practice Owners, Staff/Team

Suggested Duration: Full or Half Day Training

Course Objectives:

Paul can speak on a range of topics such as:

• The current status of CPR skills and equipment in the workplace
• The need for and use of AED’s and general guidelines for choosing the right unit
• Emergency first aid in general business offices
• Emergency first aid in the Dental office
• Writing an emergency plan for the office, as well as training staff on implementation and writing scripts for 911 calls
• The need for and use of emergency oxygen equipment in the dental office
• AHA CPR/AED Certification